Privacy Policy
5.1 Privacy Policy
Last updated: June 27, 2026
This Privacy Policy applies to all services provided by Evelyn Melbourne, reachable via info@melbourneevelyn.com. We respect the privacy of our customers and handle the personal information you provide to us confidentially and in accordance with applicable privacy laws and regulations.
1. Information We Collect
We collect personal information that you provide when placing an order, creating an account, or contacting our customer service, including:
Full name
Billing and shipping address
Email address
Phone number
Payment information (processed by our payment providers and not stored on our servers)
IP address and device/browser information
Order and transaction history
Information about your activities and behavior on our website (via cookies)
2. Purpose of Processing
We use your personal information for the following purposes:
Processing, shipping, and invoicing your orders
Providing customer service and support
Sending order updates, tracking information, and relevant notifications
Improving our services, website, and product offerings
Preventing and detecting fraud and misuse
Sending marketing communications only when you have provided your consent
3. Legal Basis
We process your personal data based on the performance of a contract (your order), your consent (for example, marketing communications), legal obligations (such as tax administration), and our legitimate interests (such as fraud prevention and improving our services).
4. Sharing Information with Third Parties
Your personal information is only shared with third parties when necessary for our services, including:
Our payment providers
Our shipping and delivery partners
Our suppliers for processing and shipping your order
Providers of analytics and marketing services (where applicable and subject to your cookie preferences)
We have entered into data processing agreements where required. We never sell your personal data to third parties. As part of our fulfillment process, some orders may be shipped directly from suppliers outside Australia, including China. In such cases, we ensure that appropriate safeguards are in place to protect your personal data.
5. Data Retention
We do not retain your personal data longer than necessary for the purposes for which it was collected, or as long as required by law (such as a statutory retention period for tax administration purposes of up to 7 years).
6. Cookies
Our website uses cookies to improve functionality, analyze visitor behavior, and support marketing activities. Please refer to our separate Cookie Policy for more information. You can adjust your preferences at any time via the cookie banner or your browser settings.
7. Security
We take appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.