Terms & Conditions

Last updated: June 27, 2026

These Terms & Conditions apply to all purchases made through the website of Evelyn Melbourne, reachable via info@melbourneevelyn.com.

1. Applicability

By placing an order, you agree to these Terms & Conditions, our Return Policy, Shipping Policy, Payment Policy, Privacy Policy, and Cookie Policy.

2. Product Information

We make every effort to describe our products accurately and provide up-to-date information. Colors may vary slightly depending on your screen settings. Typographical errors, pricing errors, and inaccuracies may occur; no rights can be derived from such errors.

3. Orders and Payment

Orders are processed only after full payment has been received. Available payment methods may vary by country. Customers are responsible for verifying which payment methods are available in their location.

4. Processing and Delivery

Processing time (dispatch): 1 to 3 business days.

Shipping time after processing: 1 to 7 business days, depending on the destination.

Orders are shipped directly from our supplier in China; customs charges may apply.

Delivery times are estimates only; delays due to high demand, holidays, or customs procedures do not entitle customers to cancellation or a refund.

5. Returns and Cancellations

Please refer to our separate Return Policy for all conditions. Cancellation after placing an order is not possible, and a refund or chargeback cannot be initiated before the item has been received.

6. Liability

We are not responsible for loss or damage during shipment if the tracking information indicates that the package has been delivered to the address provided by the customer. Our liability is in all cases limited to the purchase price of the relevant item. Please always verify your shipping information carefully.

7. Intellectual Property

All content on this website (including text, images, logos, and design elements) is the property of Evelyn Melbourne and may not be used without prior written permission.

8. Complaints Procedure

Complaints may be submitted in writing via info@melbourneevelyn.com. We aim to respond within 5 business days. For complaints regarding size or quality, please always include clear photographs and a description of the issue.

9. Governing Law

These Terms & Conditions are governed by Australian law. Any disputes shall be submitted to the competent court in the jurisdiction where Evelyn Melbourne is established, unless mandatory law provides otherwise.